Returns & Exchanges
At Cezar, we want you to feel at home with every purchase, which is why we offer a 30-day return window for all unused furniture and decor items. If a piece doesn't perfectly fit your space, our streamlined process ensures a stress-free resolution.
Return Process
- 1.Initiate Your Request
Log into your Cezar account and navigate to your order history to select the items you wish to return and receive a return authorization number.
- 2.Prepare the Package
Carefully pack your items in their original packaging, ensuring all hardware, assembly manuals, and protective padding are included to prevent damage during transit.
- 3.Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your box, then drop it off at any authorized carrier location.
- 4.Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.